App / Sports
tbd99 operates under a defined set of policies that govern how your account, transactions and personal data are handled. Whether you fund through Nagad or Upay, or simply browse the lobby, these terms set the boundaries of the relationship between you and us. Access and eligibility depend on your local law and the eligible regions we serve.
Our policy is shaped around the account relationship: what you agree to when you register, how your data moves through the platform, and what we are obliged to tell you when something changes. We do not make legal claims on your behalf, and we do not interpret local law for you. What we do is set out our side clearly so there are no hidden conditions buried in dense text. Transactions processed through Nagad or Upay are subject to both the terms those services publish and the payment conditions shown in your account at the time of the transaction. If a conflict exists between our policy and a payment provider's terms, the more restrictive condition applies to your account with us. We update this policy when our practices change, and we publish the revised version here before it takes effect. Continued use of the account after a published change means you have seen the update. If you have questions about any clause, the support routes listed on this page are the right first step. Bangladesh-based eligibility is always subject to the applicable local law governing online account activity in your region.
Deposits and withdrawals via Nagad follow the payment conditions shown in your account at the time of each transaction. Nagad's own service terms apply alongside ours.
Upay transactions processed through your account are governed by the limits and steps shown at checkout. Review those screens before confirming any transfer.
When we revise this policy, the updated version goes live on this page before the change takes effect. Check this page if you are uncertain whether the terms you read last time still apply.
Not everything that touches your account falls under a single policy document. This section maps out what this policy covers, what it does not cover, and where to look when a question falls outside our direct responsibility. Understanding the boundary prevents confusion when a third-party service behaves differently from what our policy describes.
Creating, maintaining and closing your tbd99 account — including login, identity checks and the suspension process — falls fully within this policy. What we can and cannot do with your account data is defined here.
Wallet movements within your account are covered. However, Nagad and Upay payment rails operate under their own published terms, and we do not override those. Our policy applies from the moment funds appear in your account balance.
The games, odds and information displayed on the site are governed by the specific terms attached to each. Those terms are shown before you participate. This legal page covers the broader account relationship, not individual game mechanics.
Links to external sites, studio pages or payment provider portals are outside our policy scope. We do not control those services and cannot be held responsible for changes they make to their own terms or availability.
Our policy is not a passive document — it outlines real steps you can take. You have the right to review the data we hold on your account, to ask us to correct information that is wrong, and to raise a formal question if you believe we have not followed our own published terms. Reviewing your transaction history is possible directly from the account dashboard; every Nagad and Upay transfer is logged there with a timestamp. If a record looks incorrect, the correction process starts with a support message that includes the transaction reference shown on screen. We do not require you to submit a formal legal instrument to ask a question — a clear message through the published support routes is enough to open a review. All requests are handled in the order they arrive. We do not commit to a fixed resolution time, but we do commit to acknowledging every query and providing a substantive response rather than a form reply.
Open the account dashboard to see your full transaction log, including Nagad and Upay entries. Every record carries a reference number you can use when raising a question.
If your registered name, contact or wallet details are wrong, contact support with the correction and the relevant account reference. We update verified details after completing the required checks.
If you believe a clause has been applied incorrectly to your account, write to us through the support channel. State the specific clause and the transaction or event in question so we can respond with precision.
You may request that your account be closed at any time. Submit the request through support; we will confirm closure and explain any outstanding balance steps before processing.
Policy questions sit alongside account questions in our support queue — there is no separate legal contact form. Use the routes below when you have a query about your rights, a transaction record or a clause you want clarified. Keep your account reference ready when you write; it allows us to locate your record without asking you to repeat details.
Open the chat widget from any page on the site. Describe your policy question and reference the specific clause or transaction. Our team reads these in real time during published operating hours.
Send your query to the support email address shown in the Help section of your account. Include your account reference and a short description of the clause or record in question.
The Help Centre in your account area contains policy summaries, transaction FAQs and step-by-step account management articles. Check there first — many common questions are already answered.
Handling your account data carefully is not a marketing claim — it is a baseline obligation. Here is how we approach the four main areas that matter to most account holders in Bangladesh.
We retain your account records for as long as your account is active and for a defined period after closure, as required by applicable obligations. When retention is no longer required, records are removed from active systems.
We use cookies to keep you logged in, to remember your session state and to understand which parts of the site you access most. You can manage cookie settings through your browser. Removing session cookies will log you out.
Your account password and wallet verification steps are your first line of protection. We do not ask for your password via chat or email. If you receive a message claiming to be from us and asking for credentials, report it immediately through support.
To request a change to data we hold, to ask what records exist on your account, or to flag a policy concern, use the published support routes. We do not maintain a separate data protection address distinct from general support.
These are the questions we hear most often about our legal terms, your rights and how policy applies to specific account situations in Bangladesh.
Access and eligibility depend on your local law and the eligible regions we serve. We do not make a legal determination for your location. Review the applicable local rules for online account activity in your region before proceeding.
Your rights under this policy apply from the moment funds appear in your account balance. The Nagad or Upay transaction itself is also governed by that provider's own published terms. Both sets of conditions apply simultaneously to a single wallet movement.
Your transaction history, registered details and session records are accessible from the account dashboard. For a broader view of what we hold, submit a written request through the support email shown in your account's Help section with your account reference included.
Yes. Contact support with the specific detail you want corrected or removed, along with your account reference. We verify the request before making any change. Removal of certain records may not be possible where retention is required by applicable obligations.
We publish the revised version on this page before any change takes effect. Continued use of your account after a published revision means you have had the opportunity to review the update. Check this page periodically if you want to track changes.
Write to us through live chat or support email with the clause reference and the relevant transaction or account event. We will review the application and respond with a reasoned answer rather than a form reply. Provide as much account-specific detail as possible.