App / Sports
These terms set out how your tbd99 account works — what you can do, what we expect, and what happens when something needs resolving. Access and eligibility depend on your local law and the region your account is registered in.
By creating and using a tbd99 account, you accept these terms in full. They govern every action you take on the platform — placing a bet on a cricket match, browsing the slots lobby, moving funds through your wallet, or reaching out to support. These terms apply regardless of which device you use or how you access the site. Where local law in your region restricts certain activities, those restrictions take precedence and your access may be limited accordingly. We update these terms when platform rules change, and the version shown at the time you use the site is the one that applies to your session. If you continue using the account after a published change, that counts as acceptance of the updated terms. Questions about a specific clause? Reach the support team through the contact routes listed on the site. Payment methods available within your account — including Nagad and Upay where enabled — operate under their own provider terms in addition to ours. Check both before completing a transaction.
Understanding the boundaries of these terms helps you know where our rules apply and where a third party's own policy takes over. The four areas below clarify the scope.
All login activity, account creation, identity checks and session behaviour fall under these terms. Access is conditional on eligibility in your region. We may suspend or close an account if the terms are breached.
Deposits and withdrawals processed through your tbd99 wallet — including those made via Nagad or Upay — are covered here. Transaction limits and verification steps shown in your account settings also form part of these terms.
Game titles, sports markets, promotional notices and any text or media published by tbd99 fall within our content scope. We may change, remove or restrict content at any time without prior notice.
Payment providers, game studios and any external links operate under their own separate terms. tbd99 is not responsible for the policies or conduct of those third parties. Review their terms independently before proceeding.
These terms are not one-sided. You have real options when something in your account needs attention. Your transaction history is accessible from within the signed-in account area — open the transaction log there to review deposits, withdrawals and any wallet movements tied to Nagad or Upay. If account details like your registered contact number or email are out of date, you can update them through the account settings fields shown after you log in. Each field carries instructions; follow those exactly and complete any verification step the system requests. If you believe a record is incorrect — a transaction amount, a balance figure, a status label — raise it with our support team using the contact routes published on the site. We review these requests and respond through the same channel you used. For any question about how a specific clause affects your account, the support team is the right first step. We do not make account decisions without reviewing the relevant record first.
Open the transaction log inside your signed-in account to see every deposit, withdrawal and wallet movement. No extra steps needed — it is available immediately after you log in.
Update your registered email, contact number or other account fields through the account settings page. Follow the verification instructions shown for each field to confirm the change.
If a record looks wrong or a term is unclear, contact support through the published routes on the site. State the transaction ID or the specific clause you are asking about so we can respond accurately.
If you need a formal review of an account decision, submit your request in writing through the support contact route. We will confirm receipt and let you know the next step from there.
If a term is unclear or you need to flag an account issue, use one of the contact paths below. These are the routes visibly published on the site — we do not operate channels outside them.
Open the live chat window from any page on the site while you are logged in. It connects you directly to the support team for account and terms questions.
Send your terms or account query to the support email address listed in the site's contact section. Include your account ID and a clear description of the issue for a faster response.
The help centre on the site covers common terms questions with published answers. Check there first — if your question is not covered, escalate via live chat or email.
These terms work alongside how we handle the data tied to your account. Here is what that means in practice across four areas.
We keep account and transaction records for as long as required under applicable rules for your region. You can request a copy of your data through the support contact route; we will confirm what is held and how long it is kept.
The site uses cookies to maintain your session, remember your login state and track which pages you visit. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how the account area functions.
Your account credentials are your responsibility. Do not share your password with anyone. If you suspect unauthorised access, change your password immediately through account settings and contact support via the published routes.
To request a correction to held data or to ask how a term applies to your specific account, reach us through the support email or live chat. We confirm all data-related requests in writing through the same channel.
These are the questions we get most often about how the terms work, what they cover and what to do when something is unclear.
These terms apply from the moment you create an account and remain in effect for every session after that. Each time you log in and take an action — a bet, a wallet transfer, a support request — the current version of the terms covers that activity.
If we update the terms and you do not agree with the changes, you should stop using the account and contact support to discuss your options. Continuing to use the account after a published change is treated as acceptance of the updated version.
Yes, wallet transactions made through Nagad or Upay inside your tbd99 account fall under these terms. Those payment providers also have their own separate terms. Review both before completing a transaction, as both sets of rules apply.
Eligibility depends on your local law and the region your account is registered in. Check the eligibility section in the account area or contact support directly. We cannot confirm eligibility for every jurisdiction, so checking local law is your responsibility.
Yes. Send your request through the support email listed on the site, including your account ID. We will confirm what data is held, how long it is kept, and the format in which it can be provided, in line with the rules that apply to your region.
Open the transaction log in your signed-in account first and check the entry. If it still looks incorrect, contact support through live chat or email with the transaction ID and the amount in question. We review the record and respond through the same channel.