App / Sports
tbd99 is straightforward about how we handle your personal information — what we gather when you open an account, how we use it to keep your wallet and activity secure, and what choices you have. Access to this platform and the rights described here depend on your local law and the eligible regions we serve.
When you create an account with us, we collect the details you submit — your name, contact information, and the payment method you choose to fund your wallet, whether that is Nagad, Upay or another supported local rail. We also record activity data: session logs, device type, browser, and the pages you visit within the platform. This information has a specific purpose: it lets us verify your identity, process wallet transactions accurately, and respond to your support requests with the right context. We do not sell your personal data to third parties for their own marketing use. Where we share data with service partners — for example, technical infrastructure providers — those partners are required to handle it consistently with the terms set out here. Cookies and similar tracking tools are active on the site; they help us remember your login state and measure how the platform performs on your device. You can adjust cookie preferences through your browser settings. Retention periods vary by data type: account records are kept for as long as your account remains active and for a period afterward as required by applicable rules. The exact length depends on the jurisdiction your account falls under. If you have questions about a specific data category, contact our support team using the routes listed on this page.
When you link a Nagad number to your account, we record that reference to process deposits and withdrawals. We do not store your full Nagad PIN or OTP.
Upay payment references are logged against your account history. You can review these entries in the transaction section of your signed-in account area.
We collect device type, browser version and session timestamps to detect unusual access and keep your account secure across mobile and desktop.
Partners handling technical infrastructure or payment routing operate under data-handling agreements. Their use of your data is limited to delivering those specific services.
This policy covers the tbd99 platform and the data flows that run through it — your account, your wallet activity and your interactions with our support team. It does not extend to third-party sites that you may reach through links we display. The distinctions below clarify what falls inside and outside this policy's reach, so you know exactly where our obligations begin and end.
Any data you enter when opening, verifying or updating your tbd99 account falls inside this policy. This includes your login credentials, contact details and identity verification records where required by applicable rules.
Deposit and withdrawal records tied to your account — including Nagad and Upay references — are covered here. The payment provider's own privacy terms also apply to the portion of the transaction processed on their side.
Pages you visit, games you open and sports markets you browse within tbd99 generate session data covered by this policy. Aggregate, anonymised browsing data may be used to improve platform performance.
External sites, apps or payment portals you leave tbd99 to use are governed by their own privacy terms. We are not responsible for how those services collect or handle your data once you have left our platform.
You have practical choices about the data tbd99 holds on you. The most direct route is your signed-in account area: the profile and transaction sections show the personal details and payment records we currently hold. If something looks wrong — a misspelled name, an outdated contact number, an incorrect wallet reference — you can update it directly from those fields or ask our support team to correct it on your behalf. If you want to know specifically what data categories we hold for your account, you can raise that question through the contact routes listed in the support section below. We will respond using the same channel you wrote to us on. Where local law grants you a right to request deletion of certain data, or to restrict how we use it, you can make that request through support. Note that some records — particularly those linked to wallet transactions — may need to be retained for a period set by applicable rules even after a deletion request. Eligibility for these rights depends on the jurisdiction your account falls under.
Open the account area when signed in and check the profile and transaction tabs. Your registered contact details, payment references and session history are visible there.
Edit your name, mobile number or email directly in the profile section. For details that cannot be self-edited, contact support and request the change in writing.
Send a message through the published support routes with your account reference and the specific data category you are asking about. We will confirm what we hold for that category.
If local law in your eligible region supports a deletion or restriction request, submit it through support. We will confirm what can be actioned and what must be retained under applicable rules.
If you have a question about how we handle your data — or want to exercise any of the rights described on this page — use the contact routes below. These are the channels visibly published on tbd99. We do not publish operating hours or response-time commitments here, as those details are shown in the support area of your account.
Open the chat widget from any page on tbd99 while signed in. Describe your data question and include your account reference so the team can locate the right records.
Send your privacy or data request to the support email address published in the tbd99 contact section. Include your registered mobile number and the data category your question covers.
The help centre accessible from your signed-in account area lists published policy articles. Check there first — many data questions are answered in the FAQ and policy articles already posted.
Security on your account is enforced at the point where your data moves — login, wallet actions and support exchanges. We use access controls so that only the functions that need your data for a specific purpose can reach it. Cookies active on the platform are documented in our cookie notice, and you can control non-essential cookies through your browser. Retention timelines differ by data type: account profile data is held while your account is active; transaction records linked to Nagad or Upay may be retained longer under applicable financial rules. If you believe there has been unauthorised access to your account data, contact support immediately through the routes above.
Cookies on tbd99 fall into functional and analytical categories. Functional cookies keep you logged in across pages. You can block analytical cookies through browser settings without affecting your account access.
Payment references — your Nagad or Upay number linked to the account — are stored in access-controlled records. Full wallet credentials such as PINs are never stored on our side.
Account profile records are kept while your account is open and for a period afterward. Transaction records may be retained longer where financial or legal rules in your eligible region require it.
When we update this policy, the revised version is published on this page with a note at the top indicating it has changed. Continued use of the account after an update means you have read the revised terms.
Below are questions we hear most often about data handling, account records and your rights on tbd99. If your question is not here, use the support routes listed above to ask directly.
We collect the details you enter during registration — name, mobile number, email address — plus the payment reference you add to your wallet, such as a Nagad or Upay number. Device and session data is also recorded automatically to support account security and platform performance.
We do not sell your data for third-party marketing. Where we work with service partners — for infrastructure or payment processing — those partners receive only the data needed for that specific function and are required to handle it under agreed terms consistent with this policy.
Sign in to your account and open the profile and transaction sections — your registered details and payment records are visible there. For a broader question about all data categories held against your account, send a request through live chat or the published support email with your account reference.
Yes, where local law in your eligible region supports a deletion request. Submit it through the support routes on this page. Some records — particularly transaction data linked to Nagad or Upay activity — may need to be retained for a period set by applicable financial rules even after a deletion request is processed.
Cookies on the platform keep your session active and help us measure how pages perform on your device. Functional cookies are needed for login to work. Analytical cookies are optional and can be blocked through your browser settings. Blocking them does not affect your ability to use the account or make wallet transactions.
Contact our support team immediately through live chat or the email address published in the tbd99 contact section. Include your account reference and describe what you noticed. The team can review access logs and guide you through securing your account from that point forward.